Privacy Policy

Effective Date: 6 December 2025

Contact: hello@busararetreats.co.uk, www.busararetreats.com

1. Introduction

Busara Retreats (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you book or attend one of our retreats, visit our website or communicate with us. We handle your data in accordance with the UK GDPR and Data Protection Act 2018.

2. Information we collect

We collect the following types of personal information:

A. Information You Provide

Name, address, email and phone number
Emergency contact details
Health and dietary information (where relevant)
Payment and booking details
Any messages or preferences you share with us

B. Information Collected Automatically

Website analytics (e.g. IP address, browser type, pages visited)
Cookies and similar technologies for website performance and analytics

We only collect data necessary to manage your booking and enhance your experience.

3. How we use your information

We use your personal data to:

Process bookings and payments
Communicate about retreats and logistics
Personalise your wellbeing experience
Ensure your safety and meet any dietary or medical needs
Send optional updates and marketing (only with consent)
Comply with legal and tax requirements

We will only process your data when there is a lawful basis such as contract performance, consent, legitimate interest or legal obligation.

4. How we protect your data

Data is stored securely on password-protected systems.
Only authorised personnel have access.
Sensitive health data is handled with strict confidentiality.
We take appropriate technical and organisational measures to prevent unauthorised access, alteration or loss.

5. Sharing your data

We only share your data with trusted third parties when necessary to deliver our services, such as:

Retreat venues and accommodation providers
Instructors and facilitators
Payment processors and booking platforms

All partners must comply with UK data protection laws.
We never sell or rent your personal data.

6. Data retention

We keep your data only as long as necessary:

Booking and payment records: up to 6 years
Health and emergency information: deleted after your retreat
Marketing data: retained until you unsubscribe

7. Your rights

You have the right to:

Access or request a copy of your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent (e.g. marketing emails)
Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact hello@busararetreats.co.uk.
ICO website: https://ico.org.uk

8. Cookies and analytics

Our website uses cookies to enhance functionality and measure engagement. You can disable cookies in your browser.

We use analytics tools (e.g. Google Analytics) to understand site traffic; this data is anonymised.

9. Marketing

We’ll only send you updates about upcoming retreats and events if you’ve opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

10. International data transfers

If we use service providers or host retreats outside the UK, we ensure your data remains protected through approved legal safeguards.

11. Changes to this policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date clearly stated.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Busara Retreats
📧 hello@busararetreats.co.uk
🌐 www.busararetreats.co.uk
📍 Northamptonshire, UK